Feb 9, 2022
Financial institutions and FinTech companies have expanded the collection and use of customer information as the capabilities of technology increased its capacity to share, channel, capture, store and analyse data about an individual customer, products and...
Jan 22, 2022
Inclusion versus Exclusion Technology has, for a large segment of society, provided better and easier access for consumers, while there have been consequences on another portion of society. On the other hand, we have seen many governments, companies and financial...
Jan 8, 2022
As a form regulator of conduct / consumer protection in the financial market place for 20 years, I have observed trends over the years that were detrimental to supporting a fair, honest and responsive marketplace. Government has responded in the past by...
Jul 20, 2021
For many years I have been addressing conduct risks that financial consumers may face when acquiring financial products and managing their financial services. The term “conduct risk” refers to the inappropriate and/or unlawful behaviour and actions by a financial...
Jul 7, 2021
Governments must clearly state by regulation what its expectations are as to the type and required level of market conduct essential to be a part of the financial sector. Setting out by regulation, the market conduct principles (expectations) that are applicable to...
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